OUR WHY

With our warm fireplace, cozy couches, high-back wing chairs, and throw pillows, our customers feel comfortable when visiting with friends or meeting with business colleagues. We know our customers feel right at home when they, with no hesitation, move large chairs around to accommodate and include more people in their discussion circles.

It is heartwarming to see the impact our space has on connecting people and creating respectful, empowering conversations. When hearing their laughter, we smile when seeing some of our regular customers congregate at the “guy” table. Of course, the guys reluctantly accept women and children, especially if they are related. This table is a meeting place from all walks of life. We can only guess as to what worldly problems they are discussing and solving among themselves each day!

Women are frequently found throughout the coffee house, including in the corner spaces, with friends and associates having a cup of coffee or a glass of wine. Then, there’s the gamers who meet regularly to play old-fashioned board games. Frank & Joe’s is the go-to place where everyone connects and converses in a neutral location that feels like home.

A conference room is available to rent for a nominal fee, as are quiet study rooms. If you love drinking great coffee outside, the outdoor patio is exceptional for gathering in warm or cool weather. Patio heaters are available during the winter months, and the patio is dog friendly year-round.

We are thankful and grateful to have amazing customer interactions every day. Our customers are loyal and joyous; they make our day; and we strive to make their day every day. We pride ourselves in making each customer experience a positive one in hopes of making every customer a regular customer. We are proud to know our regular customers by name.

Many customers provide us with sincere, heartfelt comments and written notes – always mentioning the warm, friendly service they receive day in and day out. We enjoy posting and sharing these with our team, and the team loves to hear the positive feedback.

Our Loyalty Program allows us to reward our frequent guests with periodic free beverages of their choice.

Not only do we serve the best and freshest drip coffee around, we also offer traditional coffee beverages, such as lattes, Americanos, cappuccinos, iced coffees, hot and iced teas, chai and matcha drinks, and unique frappes. Our coffee beverages are made the traditional way, which is sometimes different than mass coffee establishments make them. Therefore, if you are trying us for the first time, our beverages may be different than what you are used to and might expect. We think you will be pleasantly surprised!

We are especially proud of, and known for, our Texas Chili Mocha, Unicorn Frappe, Oreo Frappe, Southern Dr. Pepper, and The Mermaid. All of these beverages are made from scratch, proprietary from Frank & Joe’s, and made with only the highest quality ingredients.

When customers request their very own, special beverage or food item on a regular basis, we “add a button” so they don’t have to repeat the unique way they like their drink or food item every time they come in. We know them by name and eagerly accommodate their special requests.

We offer healthy salads and protein packs, as well as more decadent items, such as cheese cakes and pastries. If a special diet becomes “all the craze” (like KETO), we have the flexibility to produce it for our customers. We embrace these opportunities and approach them with vigor and enthusiasm!

Being a Barista may seem easy, yet it’s not.  All Frank & Joe’s Baristas go through a rigorous training process over the course of several weeks before “going solo” on the floor.  It takes time to learn how to properly operate the elaborate espresso machine, which is bigger than a car engine and can be finicky.

There are precise espresso shots and proper milk frothing techniques to consider.  Then there’s the urgency of using your best shots quickly so they “don’t die”. Science is behind making a great coffee beverage, and it takes stamina and continual, active training to achieve and maintain that level.

Our key people have been trained at an elite coffee school in the Dallas area and the training continues in-house on a regular basis.  We have invested a great deal of time and effort in our people because our coffee roots are important to us and our mission.

We are proud to say that we have a hard working, dedicated team of coffee house professionals who work tirelessly to provide great beverages.  They take pride in their work and strive to always provide an enjoyable customer experience.

We are proud to support local Wichita Falls area consignment, small business vendors by providing them with a means to display and sell their wares. These are generally Mom & Pop businesses and artisans with unique gift and food ideas and items to sell.

Each vendor is responsible for setting sales prices and maintaining his shelf space. Frank & Joe’s then takes customer payments, keeps track of the items sold, takes a small percentage to cover the costs of doing business, then forwards the dollar difference to the vendors via monthly checks.

The busy foot traffic at Frank & Joe’s is highly conducive to successful vendor sales. We are proud to support these vendors in our local community.

Our existence is built on supporting local area non-profit organizations. Whether we are providing a place for board meetings or non-profit fundraising events or making monetary donations, we are champions of local Wichita Falls non-profits.

Our active community presence has allowed us the opportunity to assist at the Hotter ‘n Hell Spaghetti Dinner through the Rotary Club. We have participated on non-profit boards over the years, including Rotary, CASA (Child Advocates), the Burkburnett Senior Citizens Center, and Zavala Hispanic Coalition, to name a few. In addition, we have supported various non-profits through monetary and other in-kind donations: Big Brothers, Big Sisters; the P.E.T.S Clinic; the Arc of Wichita County, the Boys & Girls Club, Girl Scouts, the River Bend Nature Center, Wichita Falls Area Food Bank, and even the Better Business Bureau.

We feel blessed that the Wichita Falls community has embraced us, and we have and will continue to be ready to give back.